Pricing

PRICING

Residential Diagnostic / Service Call

$250 — 1 Specialist
$450 — 2 Specialists

Designed for door, entry, lock, hardware, alignment, or related issues that require professional troubleshooting before the proper repair can be determined.

Your service call includes up to 2 hours on premises for inspection, troubleshooting, and diagnosis.

If the problem can be properly repaired during the included service window using available parts/materials and without additional charges, the repair may be completed with customer approval.

Same-day repair is not guaranteed. The service-call fee is due on the date of service even when additional parts, work, or a return visit are required.

Commercial Diagnostic / Service Call

$350 — 1 Specialist
$550 — 2 Specialists

For businesses, offices, retail locations, commercial properties, and other professional facilities requiring door and entry diagnosis or service.

Includes up to 2 hours on premises for inspection, troubleshooting, and diagnosis.

When a repair can be properly completed within the included service window using available parts/materials and without additional charges, it may be completed with customer approval.

Institutional / Large Facility Diagnostic / Service Call

Starting at $400 — 1 Specialist

For schools, medical facilities, large commercial properties, multi-building facilities, and other locations requiring more complex access, coordination, or door and entry service.

Additional specialists, specialty equipment, access requirements, or facility-specific requirements may affect the final service cost.

Additional Specialist Labor

When work extends beyond the included diagnostic/service window:

$100 per half hour — $200/hour equivalent

Labor is billed in half-hour increments, so customers are not automatically charged an entire additional hour when less time is required.

When an additional specialist or technician is required:

$75 per half hour — $150/hour equivalent

Additional personnel may be required because of door size or weight, equipment requirements, safety considerations, facility requirements, or the scope of work.

Known Repair Work

When the problem and scope of work are already known, a diagnostic service call may not be necessary.

Photos, measurements, door information, hardware information, or other details may be requested before scheduling. Shua Door & Entry will determine whether the work can be scheduled directly or whether an on-site diagnostic is needed.

Parts, Hardware & Materials

Customers may provide approved parts/materials or request procurement through Shua Door & Entry.

Materials purchased by Shua Door & Entry are billed at the applicable job cost plus:

10% procurement fee — $25 minimum

Specialty equipment and lift rentals are billed at actual job cost plus applicable procurement.

After-Hours & Priority Service

Service requested after normal service hours, on weekends or holidays, or requiring emergency/priority scheduling may be subject to an additional service charge and adjusted labor rates.

After-hours availability is not guaranteed and must be confirmed by the office before scheduling.

I would not publish the old “$250 initial after-hours fee + $80/half hour” right now because it conflicts with the specialist rates you just established. Once you decide exactly what premium you want for after-hours work, we can lock that rate instead of accidentally publishing something too cheap.

Commercial Maintenance Programs

Monthly and quarterly maintenance programs are available for qualifying commercial and institutional properties.

Programs may include door inspections, closer adjustments, panic/exit device checks, hardware inspection and adjustment, electric strike checks, accessibility-related door observations, and minor corrective maintenance.

Maintenance programs are customized based on property type, number of openings, equipment, service frequency, and facility requirements.

Service Area

Based in Conway, Arkansas.

Regular service areas include Conway, Greenbrier, Vilonia, Morrilton, Clinton, Harrison, Yellville, Mountain Home, Gassville, Bull Shoals, Midway, and communities along the U.S. 65 corridor.

Service outside the immediate Conway area may be subject to travel charges based on location and scheduling.

PAYMENT POLICY

Payment is due on the date service is provided.

Shua Door & Entry does not offer payment plans, delayed billing, Net 15, Net 30, Net 60, or post-completion billing terms.

Diagnostic / Service Calls
The selected Diagnostic / Service Call fee is due on the date of service, regardless of whether the repair is completed, additional parts are required, additional work is recommended, or a return visit is necessary.

Additional Authorized Work
Additional labor, parts, materials, procurement, equipment, and other approved charges are due when that work is completed.

For multi-day projects, payment may be collected for authorized labor, materials, and completed work as the project progresses. Payment requirements will be established before work begins.

Accepted Payment Methods

• Credit Card

• Debit Card

• Electronic Check / ACH

• Check

• Zelle

Electronic payments may be processed through the office or at the job site when available.

Payment is expected before the Shua Door & Entry Specialist leaves the service location when payment is due for that visit.

Failure to provide payment when due may result in suspension of service, cancellation of remaining scheduled work, and collection efforts when applicable.

Service authorization is required before a Diagnostic / Service Call is scheduled. By signing the applicable service authorization, the customer acknowledges and agrees to the rates and payment terms provided.